Thursday, August 13, 2020

A customer, Cindy, called and asked if we could come over and look at something?


Just before the hurricane was coming this way, she called a hurricane shutter company and asked for shutters. I am not sure who it was, but she did say she called many of them. Only one came out and she asked how much ($2500.00) and had them put them up. I think this was just a couple of days before the storm was coming our way. 
They came out and measured and brought the shutters out to the house. They found out they measured wrong. So they had to re cut them so they would fit properly. 




As Roy and I got there, we saw that the screws were coming thru the window frame. WHY ????


Not sure what size theses are?? But way to long. We talked about buying new screws (shorter ones) But Roy said maybe that will stop the warranty. So Roy and I went to Butterfield's and bought some molding. We cut it to size and nailed it over the screw tips. A couple of them I needed to pull out and cut the tip off. 
But at the end she was happy and we made a few bucks too. 
It just doesn't make since that they didn't even come in to check out their work. Cindy didn't notice the screw tips until she pulled back her binds, which was a week or so afterwards. 
I told her to call them back and have them repair it. That way she would not have to pay us to fit it. But she asked if we could do it anyway? 
Like I said hey she is happy and we are too. 



 

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